Refund Policy
At CommonSpark, your satisfaction with our delicious pizza is our top priority. We are committed to providing not only the tastiest pizza but also the best customer experience at commonspark.sbs. This Refund Policy applies to purchases made through our website or at our pizzeria located at 71 Columbus Circle, New York, NY 10023, United States.
Order Cancellation
If you need to cancel an order, you may do so within a limited time frame. To receive a full refund, please cancel your order at least 30 minutes before the expected delivery or pick-up time. Cancellations can be made by contacting us directly at +1 212-245-7800.
Incorrect or Unsatisfactory Orders
We strive for perfection, but in the rare case that your order is incorrect or doesn't meet your expectations, please contact us immediately. You may be eligible for a full refund or a replacement order if you report the issue within 2 hours of the order being received. Please provide a brief explanation and, if possible, a photo of the issue.
Refund Method
If a refund is approved, it will be processed back to the original method of payment within 5-10 business days. Your bank or credit card company may require additional time to process the refund and post it to your account.
Non-Refundable Items
Certain sales are considered final and are not eligible for refunds. This includes gift cards, promotional items, and any custom orders that are specially prepared to your unique specifications.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. If you’ve done all of this and you still have not received your refund, please contact us at +1 212-245-7800.
Exceptions
Please note that we cannot offer refunds or exchanges on any food items that have been altered, consumed, or discarded.
Complaints and Feedback
We value your feedback and want to ensure we continuously improve. If you have any complaints or suggestions, please don't hesitate to reach out to us. Your input is significant in helping CommonSpark serve you better.
Contact Us
For more assistance, please get in touch with our customer service team via the number provided: +1 212-245-7800, or visit us at our address: 71 Columbus Circle, New York, NY 10023, United States.
This policy was last updated on March 15, 2023.